7-Step
Implementation Program

Management System Implementation 7 Step Program

 

Step 1 – GAP ANALYSIS

We will conduct a Gap Analysis of the current systems in place to determine what documentation currently exists. This will allow both parties to obtain a more accurate picture of what needs to be done to meet the chosen standards (i.e. ISO9001:2015, ISO45001:2018 or ISO14001:2015) requirements. This is typically done in part on your premises and also includes a review of documents that you provided to us electronically.

 

Step 2 - DEVELOP TIER 1 SYSTEM MANUAL

A tier 1 system manual will describe how the requirements of the ISO standards are addressed. It also serves as a road map to steer the MS implementation team in what needs to be done.

 

We will prepare a tier 1 system manual which addresses the High Level Structure (HLS) requirements the ISO standards as follows:

  • Context of the Organisation

  • Leadership

  • Planning

  • Support

  • Operations

  • Performance Management

 

It will cross-reference the SPs & SWI’s as appropriate.

 

Step 3 - RISK MANAGEMENT WORKSHOP

The ISO standards have a requirement to identify and control risks and opportunities.

We will facilitate a workshop to identify current risks in you organisation. Risk workshop participants could/should ideally include management team members and some people from the operational sections of your company.

In this workshop we will use a template Risk Register that identifies potential risks. Likelihood of the event occurring, and the Consequence should the risk occur. It also includes provision for mitigation actions i.e. Risk Control and has a built-in risk ranking scoring system so that risks can be prioritised.

Duration is approx. 3-4 hours.

 

Step 4 – DEVELOP SYSTEM PROCEDURES

System procedures (SPs) are generic procedure titles that could apply to any organisation but vary depending on the type of organisation.

The following table lists typical SPs that may be required in your organisation.

  1. Calibration of Measuring Equipment

  2. Consultation

  3. Customer Enquiries, Orders & Contract Review

  4. Design and Development

  5. Control of Documented Information

  6. Emergency Response

  7. Communication. (Internal & External)

  8. External Provided Property

  9. Identification & Traceability

  10. Internal Audits

  11. Incident Investigation

  12. Inspection & Testing

  13. Legal and Other Requirements

  14. Management Review

  15. Objectives, Targets & Performance Analysis

  16. Operations Control

  17. Purchasing, Suppliers & Outsourcing

  18. Risk & Opportunity Management

  19. System Improvement Program

  20. Training and Competency

 

Step 5 – Review and Develop SWIs.

Standard or standardized work instructions (SWIs) are instructions, specifically designed to ensure the consistency, timing, and repeatability of processes in your organisation. Depending on the context of your organisation where you could be a service provider or a manufacturer example SWIs could be:

  • Access restrictions

  • Booking in a new resident

  • Calibration method for a micrometre

  • First Aid

  • Hazard reporting

  • How to complete a Purchase order on Xero

  • Integrated Team Care (ITC) Delivery

  • Interviewing questions

  • Monitoring Dust Samples

  • Operating the sausage machine

  • Testing micro-fibres

  • Testing of capacitors

  • Uploading documents to SharePoint

  • Use of hand tools

  • Workplace Inspections

 

Step 6 Forms & Templates

A management system is underpinned by templates and forms. There are many forms some of which you may already have in place for example:

  • Calibration History form

  • Training record form

  • Management review agenda template

  • Internal Audit checklist template

  • Key Performance Indicator (KPI) template

  • Incident Investigation Form

  • Visitor Sign-in Form

  • Internal Audit Schedule template

  • Nonconformance report template

  • etc.

We will provide you with and/or help you develop all the templates need to build an effective management system.

Step 7 Internal Audit

David has been a registered Lead auditor since 1990 and has conducted many internal and external audits in more than 200 organisations and has an expert understanding of what certification auditors will be looking for. We will conduct a comprehensive internal audit prior to the Certification Body audit to ensure that your organisation is ready & prepared for the certification audit.

 

Ad-hoc Support

No matter how well you plan an implementation program, our experience shows there are always little things that require attention and extra support required. Therefore, this is built into our program and covered in the standard fee.

Ad-Hoc support may include:

  • Review and support throughout the program – typically via phone, Zoom & email

  • Be involved in the implementation to observe and provide advice on how the MS will be implemented.

  • Visits when required.

  • Advice regarding the update of your current documents.

  • Provide liaison support with CB.